Next Day Blinds' commitment to your complete satisfaction is uncompromising. It's the reason we insist on doing everything ourselves. (See "Integrated services.") From sales and measuring to manufacturing and installing, everyone who works on your order in any way is a Next Day Blinds employee. That gives us more control over both the quality of our window coverings and the quality of your experience with us, from start to finish.
It's no exaggeration to say that customer satisfaction is the reason Next Day Blinds exists. We started the company back in 1993 in order to give consumers faster access to premium-quality, custom-built window coveringswithout the interior-design-boutique prices.
Since then, we've grown into the Washington-Baltimore area's favorite window-covering specialists by delivering on our promise of customer satisfaction day in and day out. And people have noticed. Angie's List has named us a Super Service provider for 2013, and the Better Business Bureau has honored Next Day Blinds with their 2009 Torch Award in recognition of honesty, integrity, and ethical performance in the marketplace.
Our commitment to your complete satisfaction is also ongoing. Each week, our employees receive several hours of customer satisfaction training, using specific feedback from survey results and field audits.
We back that up by employing an unaffiliated outside consulting firm to collect data from our customers and generate an unbiased customer satisfaction index every week. We take this information very seriously, as it allows us to continuously improve our operations. Because Next Day Blinds expects every single employee to understand that customer satisfaction can't be an afterthought; it's what keeps us in business.